GoAir — non refund of cancelled ticket

Address:	New Delhi, Delhi, 110059
Website:	Go Airlines

I have bought two tickets through your airlines (Go air) my guest on 24/05/17 vide pnr no. Xswdcd from leh to delhi and date of journey 14/07/2017 for 02 pax. The same was canceled as the guest could not visit india due to his other priorities on 29/06/2017. The refund amount rs 24550.00. Since then we have been constantly in touch with go airlines for refund for which we have sent the number of reminders for refund, along with the necessary documents required by them. Whenever we had a telephonic conversation with them we are being informed that the refund has been already processed and has been sent to gate way through the payment has been made. I have been checking my credit card statement every month now. The two month are nearly over and i still haven’t got the refund as stated above due to me.