GoAir — not allowed to board at flight - shobha gambhir

Address:

Surat, Gujarat, 395010

Tanvi Prince Gambhir
Attachments
2:01 PM (3 minutes ago)
to nodalofficer, appellateauthority

Dear Sir/ Ma'am,

I was supposed to travel on 4th June 2019 from surat to Lucknow. I booked a connecting flight in the month of april itself.
I departed from surat at 8:00 am and reached delhi at 9:50 am and reached Terminal 2 for go air flight at 10:30am. We were standing in the queue for around more than 50 minutes.. As we appeared at the check-in point, we were told that the check-in time has been completed and we cannot check in anymore.
We talked to manager around 11:15 he would have taken our request into consideration if he wanted but he was very rude and even he shouted . Checked in is before 30 or 45 minutes not before 2 or 3 hours.
For our previous morning flight we checked in around 7:35 but Our second flight was at 12 and i was standing with a 1 year old small child. No announcements were made and when we went to manager he was so unprofessional to us stating that we need to book new tickets now.I was really shocked when the manager MR.Anand from Go Air present at the counter spoke in a very arrogant manner without any due respect to the customer and simply did not allow us to board the flight by just giving flimsy reasons. I had requested him to allow us as i had an infant with us but he didnt listened.

This is too unethical and had caused me and my baby of mental distress and were too depressed with the way the the employees of the goair had reacted to the situation.

I again booked a seperate tickets and then travelled in night.

Attached is ticket screenshot kindly consider my request to refund me is RS 8000/- for the distress i beared while travelling with go air and i would really appreciate if the company takes strict actions against MR ANAND.

Kindly contact [protected]