GoAir — not prior informing about flight cancellation

Address:

Pune, Maharashtra

Very poor staff service. Not been communicated about flight cancellation they are saying they messaged and when called the phone was out of service if so they should have called on alternate no. if you can't call on alternate no then why to take the no as information. Not even communicated about cancellation through mail. Above all the staff was not even sure about the cancellation and I was kept waiting. First of all the staff was not present on the counter for service or check-in and the x-ray scanner was out of service. When asked for refund they said the ticket is not refundable.Is this is the facility you provide your customer? Please help your self.