GoAir — not received refund amount.

Address:

Shimla, Himachal Pradesh, 171006

Dear sir/mam
I am continuously calling at customer care but my problem still not solved. I have booked ticket from srinagar to chandigarh dated 03 nov2018.
Name: vinod kumar.
Booking id [protected].
Pnr is cbt13h.
Flight no g8 912.

On that day after getting boarding pass due to snow fall all flight canceled. And also i have canceled my ticket at go air counter. But after that i didn't get my payment refund.