GoAir — PNR - 9ELD1G Flight cancelled but no alternate flight or REFUND information.

Address:

Hyderabad, Andhra Pradesh, 500409

I booked two tickets from hyderabad to chennai for 28th september 2017.
Today i received a IVR call informing about flight cancellation.
Since last eight hours i have tried calling about 50 times to customer support for confirmation about alternative flight or refund but there is no response
My PNR no is 9ELD1G.
Travel Date is 28 sept
Flight No is G8-504.
From Hyderabad to Chennai.
I need the confirmation from AIRLINE ASAP regarding the alternate flight arrangement. Or they should refund me my complete ticket charges.

I need to make arrangement for my travel once again. So request to provide me all necessary information ASAP.

And improve your customer care handling. Even after waiting of 10 mins no one picks call from customer care.