GoAir — PNR EERZ9R - Rejected before boarding ! Refund please - Ingrid Mondet

Dear Sir, Madam,

I contact you regarding this flight I booked from Dubai to Malé.
Indeed, I am requesting for a refund as once at the GoAir counter to take my paid flight, we did not let me in so I could not take this flight.

As requested after my booking, I did my Pcr test and all necessary papers, but no one advised me I could not do any transit to go to my finale destination. Before entering the flight, we told me I was not allowed as this flight has a transit in Mumbai.

I spent my time at the airport calling the Indian immigration and go air customer care telling me different informations plus I could not have any assistance and this situation kept being frustrating. I kept receiving inaccurate informations from each GoAir services at the airport plus could not find any solution to this situation.

I had to pay for another ticket obviously expensive at last minute as this information was never shared to me upfront whereas my online check-in had no issues. No mention about the fact I could not transit was shared at any moment.

Thank you in advance for your understanding and prompt response,

Best regards,

Ingrid Mondet