GoAir — pnr u9chvj

I shefali aggarwal booked a flight with pnr u9chvj from chandigarh to indore via delhi which was going to depart on 28th dec 2019. I was constantly in touch with goair customer care helpline to check if the flight is cancelled due to any problem but the executive over there gave me confirmation that flights are running daily on time. But when i reached on chandigarh airport to board my flight, i was shocked to hear that mam there is no such flight and this flight is not running from last three days and when i asked why didn't you inform me earlier, then he said ur nbr was not reachable. However, it is common sense that for just a simple sms the number need not to be reachable and i can assure that my nbr was completely reachable. The goair people present over there misbehaved with me very badly, they refused to provide me any alternated flight, they just made my mockery by saying that mam out of courtesy we are giving you flight from delhi to indore, infact it was t given by them to me but it was my connecting flight।goair didn't give me any alternate flight or any refund upon request. Their nodal officer and their customer care executives are not taking any action uptil now.