GoAir — poor customer service from go air customer service

Address:

169, Souparnika, Panampilly Nagar, Ernakulam, Kerala, 682036

We (Myself, mother, who is a senior citizen, and wife) were planning to travel to mumbai to visit my grand mother who is seriously ill, the front desk agent - ratheesh raghunandan, though we were early by 50 mins, he did not allow us to board the flight. We requested, especially my mother requested him to allow us in since we had arrived more than 45 mins prior to boarding.

The staff also confused us about the procedure to claim refund.

We now lost a day, money by booking multiple flights.

I would appreciate the support given to action this request.

Thanks and regards,
Sarath