GoAir — Preponed flight

Address:	Mumbai City, Maharashtra, 560042
Website:	www.goair.in/menu/about-us/contact-us

Hi,

This is regarding Flight G8-116 from BLR to DEL on Saturday, Jan 14, 2017 scheduled to depart at 8:00 am.

I reached the counter at 7:05 am and was told that the counter is closed. On reiterating that the flight was at 8:00 am and I had reached before counter closure, the staff told arrogantly told it was 7:45 departure. I told the staff I didn't receive any such intimation. The staff then went on to say that, "Sms was sent to xxxxxx6110 about reschedule. Now tell me whose number is that?" The arrogance and rudeness of the certain staff member is the pinnacle of customer service and sows the face of the airline.

You preponed the flight and did not send any email intimation. The sms about reschedule was sent on a weekday with absolutely no intimation on the day before the flight.

I kept getting smses on web check-in and offers from Go Air. When I checked my phone on Friday, all your messages of the flight reschedule had scrolled up. (attaching the image). So even though I checked the GoAir sms window, I could not see any reschedule message.

I was one of the two passengers who reached before counter close time, didn't get either email or sms intimation and were denied access. You spent your energy trying to check your system on what intimation email bounced and what didn't.

You have poor and badly designed intimation systems. As an airline you choose not to spend on a credible sms/email service and your intimations email or sms fail often, what business do you have keeping the customer's money. It is unacceptable in today's day for an airline to make excuses like this.

I have spent the past 1.5 hours at your counter at the BLR airport without any promise of resolution and have now booked a competitor airline ticket for the journey. I want a refund of my flight amount approx INR 11, 000 and an apology for the rudeness of your staff.

Sonal Teotia
PNR - 5LK618