GoAir — refund amount due flight cancellation

Sir i booked air ticket from srinagar to delhi for 12 jan 19 through flight number g8 129 and pnr number is q2f4gl. But the flight was cancelled due to bad weather condition at srinagar airport. I approached your booking counter at airport for refund the money. They told me that the same will be refunded my account. But the same has not yet refunded.