Submit a Complaint
Airlines
GoAir

GoAir — Refund and cancellation of flight

I have booked two way flight from HYD to LKO and vice versa. The one from HYD to LKO was cancelled, no refund was given. The one from LKO to HYD has been rescheduled without any knowledge. It goes via Delhi with more than 9 hours of layoff. I had booked a non stop flight. Moreover, their customer care does not pickup the phone.
PNR no - N5JIXF
Was this information helpful?
No (0)
Yes (0)
GoAir customer support has been notified about the posted complaint.
Complaint comments 
2 Comments

Related GoAir reviews

[Resolved]GoAir - Refund not processed even after 4 months of flight cancellation1[Resolved]GoAir - Refund of Air Ticket[Resolved]GoAir - Baggage delayed[Resolved]GoAir - Bag Exchanged[Resolved]GoAir - Flight Ticket Not Confirm but Money debit
View all 1928 GoAir Reviews

Comments

I have spend a few days now trying to get in touch with someone at the Goaor call center and I have always had to wait for atleast 2 hours before I am able to speak to anyone. After several attempts, I managed to get in touch with some one and explained my problem and every-time they have put me on hold for 30 minutes and then dropped the line without resolving my issue. It has been over 3 weeks now that this has repeated. I have raised complaints to the nodal officer and appellate authority with no response.

Not sure where I should go to resolve - my pnr TE2R9H
Reply
I have spend a few days now trying to get in touch with someone at the Goaor call center and I have always had to wait for atleast 2 hours before I am able to speak to anyone. After several attempts, I managed to get in touch with some one and explained my problem and every-time they have put me on hold for 30 minutes and then dropped the line without resolving my issue. It has been over 3 weeks now that this has repeated. I have raised complaints to the nodal officer and appellate authority with no response.

Not sure where I should go to resolve - my pnr TE2R9H
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    GoAir
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    1928
    Pending
    0
    Resolved
    179
    View all 1928 GoAir reviews & complaints
    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all GoAir contact information