GoAir — Refund and rebooking

My flight had been cancelled two times .first 11th June and after rescheduled on13 june .My money is also blocked for a specific one operator . Neither I can book another operator flight nor can book on Goair. customer care numbers are always busy (i.e [protected] and[protected] . I had also tweeted but no response. Me and my family have been stuck in Mumbai for the last one month due to cancellation of tickets.
Now i see the flight for next month but can not see my refunded amount.
customer care numbers are always in waiting.i tried daily 2 to 3 times and also money is deducted for waiting (approx i spend 500 in waiting calls.
I also mail to nodal officer and other mail ids but no response just auto generated acknowledgement mail received .Nobody cares and response . I am fully frustrated .
No response from any one neither on mail nor on tweeter and also not getting any call from goair.Is anybody who cares the peoples.
Kindly refund my money otherwise book my ticket.so that i can send my family to home