GoAir — refund extra baggage amount

Address:

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India Nearest Landmark : Deepak Talkies, Mumbai City, Maharashtra, 400025

We (Aditya bhardwaj & priya malhotra) had boarded flight { details are as below}:

Flight - g8-75
New delhi to abu dhabi
Pnr - t45lki

We had excess of baggage weighing 27kg for which we agreed to pay the charges of inr 14, 175/-. The go air check in staff at the airport counter made the transaction with the help of swipe machine using the credit card given by us and the payment got successful, the same was showed on the screen of machine, but since the machine had default, the receipt for the transaction could not be generated. (The snapshot of the mail received from the bank for the transaction has been enclosed for your kind reference). Staff changed the paper roll but unfortunately same issue occurred several times at the same time we were running late to catch the flight, as well for immigration. The duty manager started telling that you cannot go, till the time the receipt is generated and we cannot help you in catching the flight matter, he then after arguments and seeing that actual fault is from his end later asked us to pay the amount in cash and stated that he shall update and generate the request for the refund since the amount from us have been charged twice and the default in swipe machine was their fault. He also categorically stated that the company cannot charge the amount twice from the customer for the same issue. (Cash receipt) is also generated.

We have not been provided with any kind of reference number which would have been generated in regards to the refund request. Since we were already late to catch the flight because of the airport go air staff, we could not speak to any senior authority, and we did not had any other option apart from paying the amount twice as asked by official of go air.

Our flight was on 04th sep, 2019 (06:45pm) ist, we dropped the email to the helpline of go air, on 05th sep 2019 itself and since then the follows up are being done from our end, but not even single mail has been send from their side. No one is bothered to even reply once and look into the issue.