GoAir — Refund- for flight cancelled-H97B4T 24 sept2020

Hi,
Due to cancelled flight I have not got any mail confirmation for refund yet.I tried to reach your customer & failed. expected some responsibility for passengers. regarding this i have al ready mail to customer care, refund and appeal authority and tried call many times to the customer care but not getting connected to the excutive and call also dropping ..should be guilty for Go air for taken accountablity on cancelled flight & response to passenger for refund or reply atleast