GoAir — Refund for my flight cancelled by airline

Address:

India

I am in the united states and am unable to contact Goair. There are no email replies to my messages for the refund. I have a huge amount in the Goair credits. Due to covid, I have credits from multiple airlines thus I am requesting the credits to go in the original form of payment. I cannot travel due to visa issues so kindly understand my concern and help me get a full refund.

The customer support never reached out to me it's been a year now. All I get is the service number from them and there is no further email conversation. When I try calling they arent reachable. Kindly understand my situation and help me with a refund.

I am attaching the screenshot of the automatic reply mails and it said they will contact me but trust me I was never contacted.