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GoAir — Refund in pandemic

I have not yet refunded against PNR I2M3GL which was booked 23.02.2020 for travel date 24.05.2020. I have already lodged the request for refund on [protected]@goair.in but still not received refund amount. I have tried customer care number so many times but there is no response received from them and not able to talk with customer care personnel only call is waiting
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GoAir customer support has been notified about the posted complaint.
Nov 19, 2020
Updated by Shesh Narain Trivedi still not received any update
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