GoAir — refund not at received

Address:

Mumbai City, Maharashtra

I booked a flight ticket through goair, but flight has been cancelled from airlines side, till now i didn't get refund from air lines.
they are not answering me properly, it has been almost one month.

Dear Sir/Madam
( PNR No. : U5SKPS
Date of Travel : 13 September 2019
From : Muscut to Hyderabad
Passenger Name : Mollempudi Ramakrishna)

1. We got informed flight from Muscut to Hydyrabad was cancelled from Go air.
2. I contacted customer care immediately and got assured for full refund of the ticket
3. They also asked us to wait until 7 days from that day.
4. But so far we did not get the refund
5. Again started contacting customer care. Now we are getting answers in many ways each time. Somebody tells we are going to get refund in 7 days from now somebody advise to contact [protected]@goair.in and somebody even tell that your refund issue resolved right now and sending the same mail within few minutes