GoAir — refund not being given

Address:	Panchkula, Haryana, 134109
Website:	www.goair.in

I had booked a flight with goair: g8-525, pnr hbn69x in the name of ishan sonthalia from delhi to hyderabad on 15th jun, 2018. Unfortunately i had to cancel this flight due to medical reasons and i was advised by my doctor to avoid travel. I had contacted the goair helpline to get my flight ticket cancelled and they informed that full refund shall be given if i can share the medical certificate and reports. It has been more than 3 weeks, i have shared all the details with goair team over email, however they are not replying / reverting to me. Their customer care executive denied to help and said this does not come under their purview. I have written to go air around 10-15 times and i am sending them continuous reminders, but they are just being silent and not initiating the refund. The refund amount is close to rs 3000 and need your help to get my money back from the airlines.