GoAir — refund not received

Address:

Mumbai Suburban, Maharashtra

Go air cancelled their flight due to operational reasons ... this flight was supposed to depart from Jaipur to mum on 2nd dec
Upon lot of inconvenience and paying more to another airline I could get a return flight for my senior citizen parents ..
flight cancellation information was passed on to us in the month of November ...
flight details :

PNR L19N4L on GoAir flight G8-492 from Jaipur (JAI) to Mumbai (BOM) on 02 Dec '18 at 15:55 hr