GoAir — Refund of amount

Address:

110006

I vaibhav chavan had booked the ticket on 11/12/2015 at 6pm from delhi to pune. I tried to book my ticket through atm but due to server down the transaction was not proceeding so i went to the goair counter and booked the ticket and paid cash but when i saw my bank statement they had deucted 9000 rs aswell so pleas do consider my complaint refund the excess amt deducted and please guide regarding further refund process