GoAir — refund of fare with deduction when flight is cancelled

Address:

Delhi, 110091

I booked go air G 8 145, Delhi to Ranchi for 6th December 2019 for 2 Pax . The fare charged online was 9045/- . The flight was cancelled by go air 3 days prior to departure . The SMS read that one could contact their customer care number . When I called this number it is a full IVR call . It gives you an option to cancel the flight only, as if it is customer induced cancellation and they deduct 2000 and refunds the balance fares . Even online go air website gives this option only .

Why should I accept this deduction when I have to book another flight at 12000 at the last moment and I have no role in the flight cancellation by Go air .

This is fraud by the airlines .