GoAir — refund pending

I have booked a ticket for 12th oct, 2016 flight no. G8-1104. Due to continuous rescheduling of my flight for almost 4 hrs i was forced to cancel my ticket pnr no. Cnz2yi. Since then they have not initiated the refund process nor have they communicated the same to me. And as per their policy if a flight is rescheduled for more than 2 hrs they provide free alternative ticket for the journey. Nothing had been done and i have made another ticket. The customer care do not answer to the calls rather keep on wait for long

Would be glad if you shut down the airlines instead of harnessing your customers.
Strict action is requested against goair.