GoAir — Refund PNR: WYYQSW

I made a flight booking with Travolook for GOAir Airlines

PNR: WYYQSW
Booking Date: 23 June 2021
Flight date: 15 July 2021
Amount: 7286+600
Service request number 1: G[protected]
Service request number 2: G[protected]

The flight got canceled 1 day before departure. Till now I didn't get a complete refund.

On 15th July morning, I got a call from go first customer care and said if I want to travel from Cochin to Bombay it's possible. I said No because the trip is to GOA and there is no connecting flight from there. The customer executive agreed to give me a complete refund because I canceled the whole trip.
But, I didn't get any refund till now.

3 times I talked with the go first customer service center, the only thing they told is to mail to the feedback team. They will respond
2 times I mailed to the feedback team I just got only reference numbers.

other than That I didnt got any refund