GoAir — Refunding amount

Onsumer dear sir/madam
I mr. Satish kumar gautam here by say that i had a very bad experience of go air airlines. I have booked a flight ticket dated 05/08/2020 on 03/08/2020 and my transaction was successfully done and amount rs.5575/- was debited from my account instently. I have all proof of transaction which was done by me. I have called several time to go air airlines and they refuced that the amount has not be credited in there system and also the ask me to call bankers. I also talked to my bank and they said that this transaction has been done and goair airlines has received the amount of rs.5575/-i again called goair airlines but they are still refucing the transaction. Sir, this is my hard earned money and i have full rights to get back. I request to yourself to inspect this fraud transaction by goair airlines and i need a clarification for this. I hope you will support and try to get back my money. I am enclosing the transaction detail which i got from my bank.
Web purchase no:- [protected]
Please feel free to call below contact no anytime.
Thanking you in anticipation.
Yours truly
Mr. Satish kumar gautam
Contact:- +91 [protected]