GoAir — refuse to amend surname and request to cancel ticket with no refund | |||
Referring to my pnr # i5khpc & c8118g, mumbai to goa and return, i requested customer service to change surname on the ticket which was wrongly typed, however, customer service refused to amend my ticket and requested instead to cancel the ticket and rebook another ticket. I accepted, however, i was shocked to know when the cs informed that the cancellation charges will be 100% of the amount which is rs.6500 (For two way cancellation). How, can anyone penalize full 100% penalty to cancel and rebook the ticket? I still have 45 days to travel and my case is genuine typo error case hence, i request goair to please consider either to change name or to refund me full amount of my cancellation so i can rebook the ticket. Await your reply. Regards Was this information helpful? | |||
GoAir customer support has been notified about the posted complaint. | |||
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