GoAir — regarding flight cancellation for pnr no - g42qqv

Dear team,

This is to bring to your notice that my goair flight booking with pnr no - g42qqv from hyderabad-kolkata on 1st feb which got cancelled just 1 week before without prior information. Now goair customer executive is unable to provide alternative to this flight on that day. As per terms and conditions mentioned in cancellation policy, goair is suppose to make arrangement in some other flight for me by finding out suitable alternative solution to other flight on that day (1 day plus or minus) which is not happening at all.

Please help me in resolving the incident by booking my reservation in some alternative flight immediately.

I am attaching the rules and regulations from central aviation industry where under section-3 cancellation, sub sec - 3.3.1 - its mentioned that airline must need to confirm passenger at least 2 weeks before of cancellation failing which the airline is suppose to find booking in some alternative flight without any delay. But in this case nothing is happening as of now.

I need your attention for resolving the issue on priority as i have to travel to my native for some extreme emergency purpose.

I am marking civil aviation ministers to bring to their notice as well.

Awaiting for your reply.