GoAir — reported in time, denied check-in

Address:

Mumbai City, Maharashtra, 400081

Date of incidence : tuesday, march 5, 2019

Flight g8-395 to lucknow from mumbai

Etd - 10:35 am. Check-in 45 min prior to departure i. E. 9:55 am.

Reported the counter at around 9:40. Immediately asked for the help as time was short approaching.

Staff asked me to do kiosk check-in. Wasted 5 minutes as kiosk was showing error for obvious reason. The kiosk check-in closes 60 min prior. Knowing well the staff guided me to kiosk.

Another staff asked me to be in queue, wasted 5 min. Staff at counter (I believe to be 54) asked to visit counter no. 48 as the passenger at counter will take some time due to extra luggage or so. Reported the staff at counter 48 says the check in closed.

In meantime, 3 more passengers were noticed waiting and meeting same fate as me.

Request you to please provide provide cctv footages at entry gate, counter no 48-54. If you are not the right authority, whom to contact.

Regards,