GoAir — request for refund

Address:

Sangeeta sagara, No.10,14th Main Road, AG's Layout, 560061

The flight from hyd to blr scheduled on 29th january 2020 got cancelled due to some technical issues. The refund for the same has not yet been done. Please look for it and do the needful.
When we enquired in the regional office, the officers there are least bothered about the flight cancellation and refunds. They were just trying to escape from us. This shows how irresponsible they are towards the customers. There were many of them like us finding no correct solution. On the other hand go air customer care and websites are not active too. This may lead to big problems if the management is not interactive and responsible.
So i kindly request the consumer forum to look at the problem and make the refunds as early as possible. Thank you.