GoAir — rude / cheap & ill mannered staff

Passenger : mrs gurmeet coutinho
Flight no : g8 319, seat no : 4a
Mumbai to delhi - @ 0955 hrs

Respected sir / madam,

Pls find attached my boarding pass aswell.

I mrs advocate gurmeet coutinho a passenger o[censored]r go air flight (G8 319) from.. Mumbai to delhi had already checked-in in time n was waiting for my boarding at the airport n as i had gone to d washroom i was 5-6 mins late for my boarding.. The go air staff on d boarding counter said that they had announced my name which i did not hear n further (Joane fernandes) called up my husband (As his mob no was registered during the flight booking) and told him to inform me to rush to the boarding counter.. I rushed to the boarding counter as soon as i cud in 2 mins.. I was at the counter at 0936 hrs.. But the staff did not allow me to board the flight n started speaking to me in a very rude manner in spite of my pleadings he continued rudely n raising his voice... After wasting more 5 mins of time instead of allowing me to board he started speaking more rudely and in an unpleasant manner... Even though the guy (Staff) next to him asked him to sign me in and it cud be done.

As it was very important for me to fly n reach delh... I had to book another flight n wasting my time and money.

After a brief argument the go air staff (Mr. Sharukk khan) abused me by giving a very cheap bad word (Jaa teri maa ka [protected]@$£a) at which i was taken aback as to hw can he use such a language towards a female passenger hurting the modesty of a woman & dignity in front of other passengers. I am not so worried about the flight missed but the cheap way your go air boarding counter staff... (Sharukk khan) spoke with me.

This is really unacceptable by any means n go air can’t hv such staff that will tarnish the image of the airlines... Such people cannot be there handling operations of the airlines.. I want some strict action taken against the illmannered said staff.. Or else i will not hold back to get the media involved in this incident n to further pursue it..

Awaiting your swift reply.. If not then me and my family an others will never ever fly go air again.

Best regards,

Gurmeet coutinho (Advocte)