GoAir — senior citizen - web check in not allowed

Address:

C-117 JAL VAYU VIHAR SECTOR 30, 122001

As per your policy, senior citizens cannot do web check in and must provide proof of age on checking in at the airport.
This is ostensibly to prevent misuse of senior citizen concession - agreed.
However, if that was the case, this can be done before issue of ticket by getting pan no or aadhar card or driving licence sent to you on line so that this lack of trust is bridged to your satisfaction.
By showing restricted while checking in and asking the senior citizen to stand in the long queue to check in just to show documents to get a boarding pass is not only tiring, disrespectful and shows lack of trust and discrimination just because you have given a marginal concession.
I regret having made a choice of your airline and did not know that instead of respecting and understanding senior citizens needs you are insulting them by lack of trust. Please change your policy else it will be taken up with dgca and with min of civil aviation.
Regards - dr m s mamik