GoAir — stubborn rules and policies

Address:

Mumbai City, Maharashtra

Hello, i would like to bring in to your notice that inspite of go air being the most preferred airlines it is the most uncooperative airline. I booked the ticket from bombay to goa (Round trip 26thapril - 29th april) for 4 passenger from my cellphone. And due to autocorrection feature of phone one of the name got misspelled and ticket got booked with misspelled name. The very next moment i called on to customers care no. Stating that i want to give the request for correction of name and i could give whatever proof needed for authentication. But the person refused to take the request stating there is no policy for correcting the name. Instead he told me to cancel the ticket and issue the new ticket (No refund for for ticket which was booked). That option was obviously not acceptable and not economical also. After many requests he said that he can just put a remark against my pnr no. That the name of one of the passanger is misspelled but he also mentioned that it depends upon the airport authority if they will allow or not. (Again no clear idea was given like airport authority means the go air staff at the airport or the security guards at the gate) next day i even called at goair airport office to find out the alternatives but this time the experience was even bad as airport office person just banged the phone immediate after saying no name change policy and did not pick up the phone after that. This experience was really bad for me. And i still don't know if the person would be allowed to travel or not. I checked with some other airlines and even friends and come to know that there are many airlines who consider these types of cases and allow the passenger to travel with valid proofs. So i wonder why goair is so uncooperative. It is just not possible for us to buy another ticket. And humans are not error less machines. So i humbly request you to consider this as genuine case and give the confirmation that the passage can travel with the same ticket.