GoAir — system error of go air - i was booked on wrong flight! had to pay rs 2225/- penalty for change.. request pls refund thanks

Address:	400028
Website:	www.goair.in

I just had a shocking experience with go air website on line booking system!!!

I am rajan telang a senior citizen. Let me narrate ….

Today morning i booked a flight for my wife susmita telang at 12:03 pm as under..

Goa to mumbai – date 5th feb - flight at 13:10 - pnr no ccz8vx

I checked flight details twice and then made payment by credit card. I instantly received e-ticket. I was shocked to see that booking was done for 6:45 flight & not 13:10 flight!!! (E-ticket attached)

I was taken aback. I instantly called your customer care and spoke to mr pranay. He said for changing the booking to 13:15 flight i must pay rs 2225/- as penalty!!!

I made payment of the penalty and my booking was changed to 13:15 flight. I received a new e-ticket with same pnr no at 12:25 pm!! (New e-ticket attached)

I then spoke to your ms shilpa who was kind enough to lodge a refund request on this pnr - ccz8vx

I am attaching both e-tickets – old & new! (1st attachment on left is old one with error — 2nd one is after paying penalty – change fee)

Sir i earnestly and humbly plead with you that i have no fault on my part! This is a clear system air! I had checked the flight details twice before making payment.

Request you to pls refund me the penalty – change fee amount of rs 2225/- which i had to pay for no fault of mine and oblige …

I am sure you will know this is a genuine case and refund my rs 2225/- & oblige

Awaiting your favourable response!

Thanky you in anticipation!!

Regards

Rajan telang
Age : 64 years mobile - [protected]