GoAir — Terrible policies and customer support

Address:

Delhi

I booked a seat on flight no. G8-175 on 31 August 2020, scheduled to depart from Lucknow (LKO) to New Delhi (DEL) at 18:35.

On 17 September 2020, I received an email that: For your PNR P55NVV on GoAir flight G8-175 from Lucknow (LKO) to New Delhi (DEL) on 01 Oct ’20 at 18:35 hrs has been rescheduled to depart at 22:10 hrs on 01 Oct ’20.

That means the flight has been postponed for 3 hours 35 minutes. That’s okay because amid this COVID-19 Pandemic, many things are beyond our control so little bit adjustments are acceptable.

Again on 30 September 2020 at 11:55AM, I received an email that: GoAir would like to inform you that your PNR P55NVV on G8 175 on 01 Oct ’20 from Lucknow (LKO) to New Delhi (DEL) is scheduled to depart Lucknow (LKO) at 09:20 and arrive New Delhi (DEL) at 1030.

That means the flight has now been preponed for 12 hours 50 minutes.

At a short notice of less than 24 hours, it was informed that an evening flight has been rescheduled to a morning time. October 01, 2020 (Thursday) was a working day, so it is common sense that a person is booking the evening flight so that the work/office may be attended during the day time. Without the consent of the passenger, how can the airlines decide that someone will be able to skip the office. It is a highly unprofessional and unacceptable approach. Due to the negligent policies and incompetent services, I was not able to reach Delhi on the night of October 01, 2020.