GoAir — ticket cancel and reschedule

Address:

560092

Hi sir,
I booked goair ways ticket of dated 24/03/2020 now there is panic condition in india because of corona virus. So i have to cancel or reschedule my tickets and get my refund back. Here is my tickets details are nagpur to bangalore with booking id nf[protected] with pnr no. Rfvpgr. As go air ways customer service is also not responding, i am trying from long time but no response.
Kindly do the needful.
Thanks
Mahesh
[protected]