GoAir — ticket cancellation and refund

Address:

10/B Jay Vijay Soc. Nr. Devendra soc.Naranpura, Ahmedabad 380013

Hi

I have booked my tickets in advance in the month of february 2020. My travel dates are 16th june 2020 and ticket pnr is n3uvuy

When these tickets were booked, there was no covid-19 pandemic. But once the pandemic started spreading, all the travel etc. Was banned and lock down was imposed throughout the country.
Given this situation, i had approached many times for ticket cancellation because, there was no scope of going for vacation during these times. Even, goa as a state has kept tourism banned as of now. So there is no point and there is no way i can go for this travel.

Also, we had done booking for small children to travel, which is also now not possible because government does not allow this.

Given this situation, it is totally unprofessional to hold back the money and to force us travel.in these times, as the travel is totally not possible, the airline not cancelling tickets and not giving money back is totally unfortunate and sad.

I have tried calling customer care so many times but i have got no proper answer. This is totally unprofessional and unfair on your part. Please get me my refund back and please don’t force us to go to float this into consumer forum and consumer courts.