GoAir — ticket cancellation -no replies from your end

Address:

New Delhi, Delhi, 110015

Dear Sir/Madam,

This is with respect to my below query regarding the cancellation of my ticket as I am not doing well with my health and my doctor has suggested me not to fly on which I have been following up almost since ages in order to know the process.

It is quite strange that how a big organization like GoAir is working that they do not even respond to the emails sent to them and this is really shocking as a user will at least expect response from you guys. They only sent me an acknowledgement and since then there have been no response at all.

In addition to this, I have already called the GoAir Customer care number and their response was not suggesting as if they are Customer Care rather they are just there to answer the call and direct the people to your emailing system (which is of no use as no one ever bothers to respond), as per them (Customer care) they do not take care or help with refund processes and only way to get the response is via your email system.

This seems like vicious chain where customer is just being ping-ponged and not helped. I really think that you need to work on your customer service.

I hope Nodal officers/Air flight authorities will have a look into this and call/email me with respect to this matter.

Best
Shwetank
[protected]
Pnr - BC1BWX
Return Pnr - HCC5UX