GoAir — Ticket has been cancelled but amount is still not refunded

Address:

BEGUSARAI ,BIHAR

Dear i had cancelled my booked ticket pnr-01lcfb & l4k3ui on 29th of november approx 21:56 o clock and from that day to till now i have not get my balance in my account from the airline end and regarding this i have al ready mail to nodal, customer care, refund and appeal authority and tried call many times to the customer care no but not got connected to the excutive and call got droped from that end kindly help me in this concern