GoAir — trolley broken

pkthungon

from Noida, Uttar Pradesh

Address:

West Kameng, Arunachal Pradesh, 790001

I had boarded from guwahati to delhi in flight no. G8 153 on 23/09/2018. But when i collected my trolley i found that it was broken which was ok when i checked in. So i contacted ms. Nawajoo she told me fill a form and so i inquired her how are you going to replace my trolley; to that she said that it will take a week's time, so i asked her to provide number of management team so that i can talk with them bit to my surprise instead of cooperating she said that she can't provide the number and also i asked her name which i can give reference she said that she can't give her name where as her name is visibly tagged on her chest but when i inquired she partially hid her name so i could see her last name i. E nawajoo. So kindly revert me back on my damaged trolley by your crew members. Anticipating for quick acknowledgement and action on this matter at the earliest.

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GoAir customer support has been notified about the posted complaint.

Sep 23, 2018

Updated by pkthungon I had boarded from Guwahati to Delhi in flight no. G8 153 on 23/09/2018. But when I collected my trolley I found that it was broken which was ok when I checked in. So I contacted Ms. Nawajoo she told me fill a form and so I inquired her how are you going to replace my trolley; to that she said that it will take a week's time, so I asked her to provide number of management team so that I can talk with them bit to my surprise instead of cooperating she said that she can't provide the number and also I asked her name which I can give reference she said that she can't give her name where as her name is visibly tagged on her chest but when I inquired she partially hid her name so I could see her last name I.e Nawajoo. So kindly revert me back on my damaged trolley by your crew members. Anticipating for quick acknowledgement and action on this matter at the earliest.