GoAir — Unethical cancellation

Website:

goair.in

Having checked-in a day before my departure and carrying no luggage, I reached at the airport an hour prior to the scheduled time and went straight to the Boarding Pass printer machine to print my boarding pass as an e-version of the same is not acceptable.

I spent almost 10 minutes trying to access the machine and even took help of people around to assist if I was doing something wrong. With 50 minutes now left remaining I decided to go the mundane way and ask a Go Air employee to print the pass for me. Standing in front of the counters, with not even a single worker at desk, I'd nowhere to go and no idea whom to consult either ! After 10 minutes of searching I spotted one man dressed in his uniform, I shared my trouble with him and requested him to print the boarding pass to which he responded that I had missed my flight because 45 minutes are over. Like seriously ? My time got wasted because their machine wan't working and no worker at their desk. I further requested him that he could easily print the boarding pass and let me through the security check-in because the airline would face no trouble at all as I was carrying no luggage and the airline was far ahead to call passengers for boarding the bus. He not only continuously harassed me and other fellow 6 passengers but was constantly adamant that he would not help us. He offered my wife and me tickets for the same flight next day and told us to leave.

The real behind story is that they had overbooked the flight which is why all this drama happened. A fellow passenger even had a print of his boarding pass and was told that he can't take the flight at security check-in because they do not accept pdf printed format boarding pass. Since when did this happen ? Last week I had taken their flight and they easily accepted. Also, no airline gives you a free ticket for next day if it is the passenger's fault and especially if it is around peak Diwali season. Whom are you kidding ?

I'd come to Delhi with my wife for her appointment with a Neurologist as she is facing severe headaches and is deprived of sleep. She can't stand or sit for more than an hour. We usually prefer travelling in train because of convenience but only so that she could be home early and have rest, we choose to fly. Having nowhere to go in this city with no relatives, we both felt homeless for the first time in our lives. This is neither what we paid for nor the service we had expected from GoAir. We had no option but to leave early morning next day, so we booked a train which only went till Kanpur and then went on a 2 hour journey by road for reaching our home in Lucknow as no direct trains were available to the city.

In an attempt to hold my seats on the flight, tickets of which were given for free by GoAir's employee, I checked in again before time. Now today, I get a call from the airline 10 minutes before the departure saying Sir, we see you have checked-in but haven't reached the airport yet. Would you be travelling with us tonight ? Now why did I not get this call yesterday when I was flying ? Why did the airline was all of a sudden concerned that I make it to the flight ?

It is completely evident that the airline was overbooked. If I am being called 10 minutes before the departure time, I was at the airport an hour before yesterday.

I demand full refund for my tickets as the airline has fooled us. This is no way to treat your customer and amend his travel dates as per airline’s convenience.

Your ethics are a pity and I'm going to make sure that this incident outreaches as many people and on as many social platforms possible.