[Resolved]  GoAir — Unplanned change in schedule of flight without flyer consent with longest journey time for aged flyers - A Harassment

I am raising this complaint to instantiate a case of horrible extreme customer Harassment caused by Go Air Airlines under pandemic crisis for ticket booked on 26th October 2020 for three passengers for travel on 25th November, 2020 for a scheduled direct flight G8 916 with PNR EDJJ7X from Kolkata(departing at 8 50am) to Chennai(arriving at 11 10am).
The journey has been planned for scheduled routine medical check up of my aged parents at Apollo Hospital Chennai. The total journey period might have been 5 hours at a
maximum from Kolkata residence to Chennai. All of a sudden the carrier named Go Air airlines authority intimated us through email about the change of our journey schedule
without our consent. As per new schedule our total journey has been broken into two parts with two different flights from morning 6:20am to afternoon arrival at 16:15 pm covering
10 hours flight journey in place of 2.5 hours flight journey as per our earlier plan. Moreover we have reach Kolkata airport early morning before 4:00am for completing journey
formalities. This reflects the inhumane noncooperative attitude of Go Air airlines authority towards aged flyers deliberately forcing them to take an unscheduled route to reach their destination.
If you are stopping the flight completely for your company internal reorganization you should not have allowed customer to book the ticket for the direct flight, alternatively the direct flight should have been stopped from end of November so that existing bookings is not affected. It is horrible experience with Go Air. I would not recommend this airlines. You are not committed to your flyers.
If Go Air is really concerned about the issue, request to allot us to the direct flight in other allied airline services like indigo, spicejet, airasia for direct flight from CCU to MAA for same PNR.
Unplanned change in schedule of flight without flyer consent with longest journey time for aged flyers - A Harassment
Was this information helpful?
No (0)
Yes (0)
Feb 6, 2021
Complaint marked as Resolved 
Go Air refunded the complete money of Rs 11133 on 05-Feb-2021. I sincerely would like to thank the Go Air Social Media Team
Nov 08, 2020

Complaint Status

GoAir customer support has been notified about the posted complaint.
Feb 06, 2021
Updated by sourav2348
Amount of Rs 11133 has been refunded successfully for the cancelled flight. Thanks to Go Air Social Media Team for prompt action. Complaint raised so far in consumer grievance:2496414 is also marked as resolved.

Feb 06, 2021
Updated by sourav2348
Evidence of the refund attached in the resolution
Complaint comments  1 CommentShareTweet


rescheduling flight now and then, already done 3 times and changed non stop fligt to a flight with layover.
i a m travelling with small child, these people are causing mental harrasement.
not sure if flight will still depart or not. PNR JE1QTX

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer Care Service
    Customer satisfaction rating
    GoAir Phone
    +91 22 6741 0000 [Head Office]
    +91 92 2322 2111 [Customer Care]
    GoAir Address
    1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View Full Information