GoAir — Useless Customer Care

Address:

G-181, Kempegowda International Airport, Devanahalli, Bengaluru, Karnataka 560300

We had booked a flight with GoAir(PNR - TEM6TX). This flight was scheduled to fly on 8 Dec 2020. On 3rd Dec 2020. we received a call from GoAir that our flight has been cancelled and need to be re-scheduled.

Firstly, they didn't communicate this cancelled flight information through SMS/Email. What if we have missed that call, we would never come to know about this. Secondly, they wanted us to re-scheduled the flight on-call only, not providing any online option. We book a flight after having some plan, we can decide on call to re-scheduled the call.

The time they contacted us, we were busy. We requested them to call back on 4th Dec. 2020. But we didn't receive any call. On 5th Dec 2020, we tried every mode of communication to contact GoAir Customer care but none of them prove to be fruitful. We contacted on Twitter also but we received response after 2 days which was just waste. Their Customer Care number never works, someone need to takes strong action against them. Finally we needed to visit airport to re-schedule the flight.

My complain is that they never do proper communication of cancellation/delay of flight through SMS/Email etc. And customer care support is useless, need to be suspended.