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GoAir — web checkin charges

Why are the webcheckin seats chargeable... There is nothing mentioned in terms and conditions onyour website as assisted by your representative, the same comes under citizen charter. Who checks citizen charter while booking tickets please let me know.
Why do you have the option of web checkin if all the empty side seats are chargeable.
This is purely business and an utter disappointment and a waste of time for customers.
Even the employees are not aware of such thing and they take one long hour to find if any such policy exist.
Extremely disappointing.
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Comments

My already fragile tagged trolley bag was broken and sent via the lift and not the Conveyer belt. It was mishandled and damaged. I want a replacement or refund for the same. Such behaviors and irresponsibility is not expected of such airlines. If the matter is not resolved I will have to take it to social media. Kindly cooperate.

Reply
Deepti Prabhaker's reply, Mar 29, 2019
My flight no was 425 new Delhi to hyderabad. Pnr H5UBXP

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