GoAir — Worst customer service/ call center service

Address:	Mumbai City, Maharashtra
Website:	www.goair.in

I booked a flight in go air for Mumbai to Bhubaneshwar through Yatra.com. I tried to reschedule online in go air website. But in their website it was displayed that "For any cancellation/modification of this booking, please contact our Call Center". So i tried calling all their customer care nos displayed in their website. The IVR was telling me that your call may be recorded but after that indefinitely call used to be put on hold. No response at all. Tried several times, but same result. Then i sent complaint email to their nodal officer & appellate authority, but again no reply. Then i tried to call their head office and as usual no one responded. Then i called to their Mumbai Airport office, but the person speaking to me advised me to come down to their Mumbai/ ahmedabad airport office. To reschedule my booking if i have to travel from Rajkot to Ahmedabad/Mumbai then how logical the people speak!!! Finally he said nothing more can be done as it was their operation department and they cant help in this matter.. This is how this company runs and gives service to the customers...