Goamiles — Refund not received

Address:	Frotamiles private limited, ground y DS residency murida fatorda Goa 403602
Website:	Goamiles.com

I had tried to book a taxi via goamiles they showed the route drives taxi and asked for pre payment I paid when after following up multiple times i didn't get taxi I cancelled and asked for refund I did receive an email of refund to be processed but I haven't received my refund yet and they are not replying to me at all