I am filing this complaint regarding the delay in the warranty service of my GOBOULT Mustang Torq Wireless Earbuds.
My product was received at the service centre on 15 October 2026. The official tracking page stated that servicing would begin within 72 hours of receipt, but the status continues to show “In-service.”
I have contacted GoBoult repeatedly through email and WhatsApp. I was promised a response within 24 hours, but I have not received a proper update or a confirmed delivery date.
I have registered a grievance with the National Consumer Helpline (NCH Grievance No.[protected].
I urgently need my earbuds returned before I leave the place from which I sent them for service. I request GoBoult to provide a clear status update, prioritise the warranty service, and confirm the actual delivery date.
I have retained the purchase invoice, warranty documents, tracking screenshots, and email correspondence as supporting evidence. Was this information helpful? | 
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