Godaddy India — Mis-Communication Which Affected Me So Much Godaddy User[protected] Backup & Restoration of Hosting Panel.

Hello Consumer Officials,

I'm Ganesh Godase, an account holder at godaddy.in.

My Godaddy Customer Number is :[protected]
Mail ID: [protected]@gmail.com
Alt. Mail ID : [protected]@gmail.com
Mobile Number: +91-[protected]

I recently contacted Godaddy regarding backup and restoration of the hosting panel where 15+ websites were hosted by my clients. My whole family had been suffering from covid for the last 3-4months. And because of this I didn't get any chance to look into my hosting plans and all. After we recovered from covid I checked many of my clients saying that their websites were down.

So i contacted Godaddy chat support on 16th July, and one of Godaddy chat support guy's(Arun P) told me sir backup is available and you need to wait for next 10days for the restoration. That day I tried almost 9-10times from different credit cards but payment wasn't processed(Issue at their end). At last in the evening it's done. And as per Arun's(support chat guy) saying i waited for next 10days means upto 26th July.

And when I again chatted with a support guy Piyush P, he was telling me that he cross-checked with the server team and the backup is no longer available.
Because of Arun's miscommunication I waited for almost 10days and now when I'm asking why it is not done, Piyush is saying that you haven't created or ask us to create a ticket for restoration.
The thing is all my clients are harassing me like anything.

I don't want to understand anything. Godaddy should have contacted me for restoration of the backup.

It is not my duty, my duty is to pay for the services which I have used. And I paid 5k INR for the backup + 1year hosting panel charges.

And even after paying and it's your side mis-communication, which affected me badly.
They are saying now sir, we can refund you 5k, which you paid for us for back-up restoration. But I don't want this amount as I assured my Client's that Backup is available as said by their Chat Support Team, and now on 26th one of the other chat guy is saying the backup is deleted on the same day. When you want to delete it at least they must have uploaded the content on my freshly bought hosting but they deleted without knowing me and this led to my client's dis-satisfaction and now they all are asking me for their code compensation. There are almost 15+ clients who are asking me their code, and I'm helpless now.

I want a total refund of 15lacs+GST(harassment + mis-communication charges) because all my clients are harassing me like anything or please restore the code on my current hosting plan ASAP, this is what i asked to Godaddy's people. And [protected]@godaddy.com(Arshad Qureshi) who is Lead C3 in Godaddy, he told me that he will only refund my 5k not more than that. But this is not done, he called me on 27th and told we can't do anything and it's not their mistake. He told me to check their Terms & Condition. But he didn't told me about their Backup Restoration Fees terms & condition, which wasn't there on their site. After taking 5k, and taking my 10days more, false assurance that restoration will be done within 10days, and after 10days they are telling me it's been deleted on 26th July only. I have all there chats.

I have added the chats & call which are done on 16th July, 26th July and on 28th July with Godaddy Colleagues.

Please look into this matter ASAP. Because I already waited for almost more than 15days and still it's not done.

Please provide me with a refund of 15Lacs+GST or please restore all my code on my current hosting, this i told to Godaddy Officials but it's of no use. I think restoration is not possible for now.
And please give me a call back on this number. +91-[protected].

Thank you!!

Ganesh Godase
+91-[protected]
+91-[protected]

Below are the chats Added:

=================1st Chat With Arun on 16th July============
Chats of Arun:
Arun P at 12:54, Jul 16:
Thank you Ganesh backup is available, you need to pay restoration fee along with new hosting plan so that we will restore the plan and it will take up to 10 days for retorsion
Ganesh Godase at 12:55, Jul 16:
Ok

Send me the link

Arun P at 12:56, Jul 16:
Sure Please stay connected for 2-3 minutes.
Ganesh Godase at 12:56, Jul 16:
Sure

But from so many years I'm using your services and just because I & my whole family was not well, you deleted my hosting without informing me. It is very bad & now again 5k+ charges you are acquiring from me. Please check my payments and all. I have paid on time everytime and you have done this to me.

Arun P at 12:59, Jul 16:
Please follow the below link.

https://cart.godaddy.com/go/checkout?#/
Its for 1 time charge for restoration
I am sorry we don't have the option for that if you need backup you need to pay restoration charges and for restoration it will take up to 10 days
Ganesh Godase at 13:00, Jul 16:
Ok

=================2nd Chat on 26th July 2021======================
Chat Of Piyush:
Piyush P at 18:29, Jul 26:
Hi there, my name is Piyush, how may I help you ?
Ganesh Godase at 18:29, Jul 26:
I purchased the hosting on 16/7/2021, and that guy told me that your previous backup will be added within 10days

But still it is not added.

Piyush P at 18:30, Jul 26:
Let me check..
Ganesh Godase at 18:30, Jul 26:
YEs pls

Piyush P at 18:35, Jul 26:
Still working on it, Please be online
No backup found to restore
Ganesh Godase at 18:36, Jul 26:
Ok

Then for what I have paid for?

Piyush P at 18:36, Jul 26:
Amount will be refunded. I am processing refund now
Ganesh Godase at 18:36, Jul 26:
I don't want refund

I want my backup

Did you get that?



Piyush P at 18:38, Jul 26:
Yes, I got you. You paid for the restoration in the evening of 16th July and after that you have not contacted anyone else to raise a ticket for restoration and after 10 days today the backup is also removed from our database as well
Ganesh Godase at 18:38, Jul 26:
What does this means?

Piyush P at 18:38, Jul 26:
You must had to contact us after purchase on 16th
Ganesh Godase at 18:38, Jul 26:
That guy told me it will be done automatically

Piyush P at 18:38, Jul 26:
For raising a ticket
Ganesh Godase at 18:38, Jul 26:
I have his chats with me

Piyush P at 18:38, Jul 26:
Automatically will be done, But you have nit informed anyone that you paid the restoration fee
Chat will be in the afternoon and you paid in evening
Ganesh Godase at 18:39, Jul 26:
Why should i inform anyone when it is told me that it will be done automatically

Piyush P at 18:39, Jul 26:
Sir, Who will raise the ticket if you will not inform anyone regarding your purchase for restore
Ganesh Godase at 18:40, Jul 26:
But i was waiting for 10days

Everyday Im checking whether it is restored or not

I thought that it will be done automatically so why shd i inform anyone for this? And that day just check how many times i did the payment

Piyush P at 18:41, Jul 26:
Sir, This is not the correct procedure
If you had paid in that day during chat itself, the agent should raise ticket. But I checked the history you paid after 3 hours and didn't informed anyone after that
Ganesh Godase at 18:41, Jul 26:
But everytime it was declining

Yes that guy only informed me that you just need to pay and contact us after ten days if this is not done.

Please check the previous chars

Chats*

And when I paid for this why you all are doing like this?

Piyush P at 18:42, Jul 26:
Yes, I checked that. You have not contacted after 16th and today you are contacting after 10 days
Sir, You missed to inform anyone that you paid for restoration after payment
Ganesh Godase at 18:43, Jul 26:
Now i want this

What shd i do?

Piyush P at 18:44, Jul 26:
For raising a ticket so that we can start restoration
Now the backup is not available
Ganesh Godase at 18:44, Jul 26:
Thank you Ganesh backup is available, you need to pay restoration fee along with new hosting plan so that we will restore the plan and it will take up to 10 days for retorsion
Ganesh Godase at 12:55, Jul 16:
Ok

Send me the link

Arun P at 12:56, Jul 16:
Sure Please stay connected for 2-3 minutes.
Ganesh Godase at 12:56, Jul 16:
Sure

But from so many years I'm using your services and just because I & my whole family was not well, you deleted my hosting without informing me. It is very bad & now again 5k+ charges you are acquiring from me. Please check my payments and all. I have paid on time everytime and you have done this to me.

Arun P at 12:59, Jul 16:
Please follow the below link.
https://cart.godaddy.com/go/checkout?#/ Its for 1 time charge for restoration
I am sorry we don't have the option for that if you need backup you need to pay restoration charges and for restoration it will take up to 10 days
Ganesh Godase at 13:00, Jul 16:
Ok

Check this chat : Thank you Ganesh backup is available, you need to pay restoration fee along with new hosting plan so that we will restore the plan and it will take up to 10 days for retorsion

Piyush P at 18:45, Jul 26:
That was at 1 PM conversation
Ganesh Godase at 18:45, Jul 26:
He didn't told me that you need to inform after the payment done

And just don't argue with me

Arrange a call back and I want my all websites and everything at any cost

Piyush P at 18:45, Jul 26:
Sir, I am only explaining the thing. There is no argument, Please don't get me wrog
Ganesh Godase at 18:46, Jul 26:
This is not done. It was a miscommunication from your end

Piyush P at 18:46, Jul 26:
Yes, It was a miscommunication between you and guide but Backup is not available and restoration is not possible now
Ganesh Godase at 18:46, Jul 26:
If that guy informed me that sir after payment do inform us, i would have informed you guys and didnt waited for 10days

I don't care talk to your higher officials, I want my backup

I do have so many clients and i dont have the backup of that

And it wasnt my mistake

Piyush P at 18:47, Jul 26:
Sir, backup is not available and in this case if the backup will not be there. NO one can restore that
It wasn't yours and ours mistake. But situation is different now. Nothing can be done.
Ganesh Godase at 18:48, Jul 26:
I will check what i need to do with you all

I will officially do many things from my end

This kind of false things you are committing to your customers

Piyush P at 18:49, Jul 26:
Sir, I can understand, But as per the current scenario, Nothing can be done.
Ganesh Godase at 18:49, Jul 26:
And why that guy told me to wait for 10days

Piyush P at 18:49, Jul 26:
10 days was informed as timeline after starting restoration process.
But you didn't informed anyone about the purchase
Ganesh Godase at 18:50, Jul 26:
After 10days only Im informing that it is not done

What shd i do?

And you are saying that this is not available

Piyush P at 18:51, Jul 26:
YOu contact us after 10 days only so how someone will check that
Ganesh Godase at 18:51, Jul 26:
And before you there was one more guy he told me sir you need to wait the backup is available

Piyush P at 18:52, Jul 26:
I have taken time, Tested and confirmed with server team as well. NO backup available now
Ganesh Godase at 18:52, Jul 26:
So now what shd i do tell me

Piyush P at 18:53, Jul 26:
Take a refund and build the site again. This is the only option
Ganesh Godase at 18:53, Jul 26:
I have almost 15websites hosted

And for the code i paid everyone almost 1lacs each

So 15lacs

You need to pay me

Refund 15lacs

Now

I will keep this amount and will not say anything to you

Piyush P at 18:54, Jul 26:
Sir, You have not renewed the product on time that's why to got removed, and than you have nit informed for payment of restoration to anyone that's why backup removed.
Ganesh Godase at 18:55, Jul 26:
Because of your mis-communication i lost my 15+websites code

Piyush P at 18:55, Jul 26:
We are not paying anything apart from refund
Ganesh Godase at 18:55, Jul 26:
Yes i havent renewed because my whole family was hospitalized diue to covid

And when i came to know that all my websites are down then i contacted you and i paid whatsoever charges you asked for

I didn't said anything, i straight away paid and because of your payment issue it was delayed still after using too many credit cards i finally did the payment and as per your guy's saying i contcated you all after 10days

And you are saying no backup is available

Im already so frustated

Piyush P at 18:58, Jul 26:
Sir, I know all the thing, I checked your 16th July conversation as well.
Ganesh Godase at 18:58, Jul 26:
Pls don't make me more frustate

Piyush P at 18:59, Jul 26:
What can I do sir if backup is not possible now
Please understand why should I tell the wrong thing
Ganesh Godase at 18:59, Jul 26:
All clients are harrasing me like anything

I don't want to understand anything

You should have contacted me for restoration and all

It is not my duty, my duty is to pay for the services which i have used

And even after paying and it's your side mis-communication, which affected me badly

I want a total refund of 15lacs+GST because my all clients are harrasing me like anything

Piyush P at 19:01, Jul 26:
Please send a detailed email to me at - [protected]@GoDaddy.com
and in email ask for call back as well
Ganesh Godase at 19:01, Jul 26:
Because there were so many websites of ours hosted

Piyush P at 19:02, Jul 26:
let see if that works. I'll try something from management

Ganesh Godase at 19:02, Jul 26:
Please, i will mail you everything

Thanks

Piyush P at 19:03, Jul 26:
I will try my best, There is 1% chance but lets see. I don't want to give any false hope, But will try to check everything. let see if this works

Ganesh Godase at 19:05, Jul 26:
Okay i will mail you everything. Thanks for this information. But its really frustating for me