Godrej Appliances — 1 ton ac installed but the copper pipes were taken away by technician.

Address:400068

Hi,
I have purchased one godrej split ac model no: gsc 12 tpx 5 rwpt from rahul electronics, dahisar east, mumbai-400068.

As per promise the delivery of the product was done in time and company technician mr. Ranjan nayak visited my home to install the product.

At the same time my daughter was present there and installation was done successfully. When i went home i found the copper pipes provided by the company along with product was missing. Which cost approximate rs.1500/-

I called mr. Ranjan nayak in this regard and he told me to return the same on the next morning. He also charged rs.900/- for bracket and labour charges. Saying that this is out of the standard installation so company will charge separately.

I have called several time to mr. Ranjan nayak (The technician) but he is not returning the same coper pipe to me. Which cost approximate rs.1500/-

Details : tanishka aircon, shop no:03, highway view chs, near kurar village police station, malad (East), mumbai-400097. Cont. No.:[protected].

Technician : mr. Ranjan nayak (Mobile: [protected]).
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Dear pacoolshah,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

If you have already logged a complaint with our customer care center, please provide the 10 digit complaint number. Incase you have not yet registered your complaint; you can do the same by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.
Dear pacoolshah,

Your complaint has been closed as on May 2016

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team.

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