[Resolved]  Godrej Appliances — 2 door refrigerator

Service contracts for my refrigerator has been deplorable.in my last contract signed about 3 years ago, no technician from your service department visited my residence to service my refrigerator. So for almost a year now i had refused your service contract.

Now about 20 days ago, my wife has been receiving endless calls from your service department to renew the service contract. They must have called about a dozen times just for the purpose of getting the contract. Even after my wife informed them about your service department making big promises but do not adhere to their commitments. They were even more persistent about the contract.
Eventually my wife gave in and asked them to physically show what all the contract covers.

She was informed that all moveable parts inside the refrigerator would be replaced if damaged. My wife then informed him that the glass tray, covering the veg rack was cracked for the last 3 years and has not been replaced. He said that too would be replaced and he would send a technician the very next day. It's 15 days now and nothing has been done inspite of making endless calls to your service department.

Now i've been told that the glass tray is not covered in the contract. Why do your sales executives make false promises. It looks like they are given a target and they don't care how they get it. Incidentally, as your sales executive left with the signed contract, another sales executive was requesting to come up to my apartment to sign a contract barely 10 minutes later.

I know want to revoke the contract and need the amount of rs 3631/- returned to my bank account.