[Resolved]  Godrej Appliances — A complaint of an authorized Godrej service centre in Varanasi.

Address:

Varanasi, Uttar Pradesh

Hi, I am Dr Om Prakash Prajapati, from Varanasi, UP. I have complained to toll free number about my washing machine which was shut down suddenly, a technician from Om Sai Electronic Sale and Services, an authorized Godrej service centre with address S- 8/109, B, M.A. Road, khajuri, varanasi, came to my home, checked the machine and told that transformer may be faulty. He take the machine to his service centre and told that it will take around 3-4 days. after 3-4 days when I'm contacted the service centre, they said the transformer is not available it has been ordered. finally after around 20 days they informed me that your machined has been repaired, you have to pay the bill and take it to home.
When I went to pay the bill, they said your transformer, intek wall and pipe was faulty. As the machine was suddenly shut down, transformer and intek wall may be faulty but how the Pipe may be broken. when I have argued for that they said the Pipe was broken and they showed me one pipe. after all I paid the bill including the Pipe and said that return the washing machine with all the three faulty items but they did not returned me the faulty items.
I have a strong suspicion that the Pipe was not broken and if it was broken why they have not returned it to me. Means they are cheating me and with broken pipe they will cheat others also with this pipe.
Kindly take it into your concern and deal accordingly with that service centre.