[Resolved] Godrej Appliances — About Godrej Edge Pro fridge

Sourav Bajoria

from Shantipur, West Bengal

Address:

742101

I have purchased one fridge 2 years ago and at present need to spares : one is deep freeze door and another is self.
When i asking to local customer care they told me need to complain in toll free number [protected], when i talked to toll free customer care regarding requirement of two spares they told me i have to book a complain after then one service engineer visit to my location and i have to give him visit charge rs. 350/- then he order for spares then i will get.
Its surprising that when i describe that i need two perticular spares then why need service engineer to visit and why have to pay rs. 350/- service charge.
Am i asking for any service??? Just asking for two spares.
Need solution or have to take help of consumer forum.
[protected]

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Jun 16, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

May 15, 2017

Updated by Sourav Bajoria i had visited local customer care but they don't have stock of perticular spares, i do not asking for any service and just told them that take order for spares and inform me when arrive i will collect from your centre.
but they refused and told me that i have to book complain and must have to pay visit charge.
WHY SHOULD I HAVE TO SERVICE CHARGE ??????

Verified Support

May 16, 2017

Godrej Appliances Customer Care's response Dear Sourav,

We're sorry about this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.